Thursday 26 May 2011

Reframing

Active listening is said to be the key to a good mediator, but when it comes to talking it is important to reframe the issues clearly and in a way that provides a common statement of the parties interests and concerns.  Can anyone help with a comment on the differences in approach between reframing in interest based disputes, and reframing in values based disputes (i.e. moral issues). 

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